Functions & Events Manager | O'Brien Group Arena
Job No:
ARENA01
Location:
Docklands, Melbourne
A unique and exciting opportunity for a Functions & Events Manager at O'Brien Group Arena has become available
Location: Docklands, Melbourne
Venue: O'Brien Group Arena
obriengrouparena.com.au
About the Company
O’Brien Group is Australia and New Zealand’s largest privately owned hospitality and leisure company. In operation for over 25 years, O’Brien Group is an integrated company with multiple contracts including venue and facilities management, food and beverage operations, leisure resorts, licensed clubs, hotels, restaurants and ticketing. It has also built up a formidable property portfolio of key sites within Australia. Today with over 6,500 dedicated and passionate employees, 12 million customers served on an annual basis and a host of exciting new ventures, O’Brien Group continues to build and maintain its many long-term relationships with major sporting stadia and leisure venues.
About the Opportunity
O’Brien Group Arena is Australia’s premier ice sports and entertainment venue incorporating two Olympic-sized ice skating rinks, arena seating plus additional spectator viewing positions, cafés, licensed bar, function rooms, ancillary retail outlets, specialist winter sports medical suite and gym. This position has a strategic focus on maximising conversion of enquiries into bookings for functions, events and corporate groups and to communicate the requirements of converted bookings to the operational management team.
Some of the position’s duties include (but are not limited to):
- Develop and execute an annual Functions and Events Plan aligned with O’Brien Group Arena’s sales and marketing objectives;
- Measure and report performance of all sales and assess against goals;
- Achieve budget targets and your designated Key Performance Indicators (KPI's);
- Consistently strive to bring new innovations and process improvement through continuous research on trends and developments in the events and functions space;
- Use creative flair and business acumen to assist in establishing, developing and maintaining meaningful business relationships with current and prospective clients;
- Work closely with our Sales Manager to deliver exceptional events to our clients;
- Develop strong relationships with key accounts;
- Respond to incoming requests for proposals and attend to incoming calls and requests for site visits by potential customers with a view to securing their business;
- Administer and coordinate all sales and event activity including proposals, planning, contracting and invoicing to maximise business potential and cost efficiencies;
- Be actively involved in sales and marketing activities.
About You
To be considered for the role you will have relevant tertiary qualifications and/or extensive practical experience in a similar role, preferably with a similar sized venue.
Success of this role will be assessed by revenue growth, function number increases and unique functions/events. The Function and Events Manager will manage events from initial enquiry through to the completion of the event and handover to the Operations team, and ensure client satisfaction to gain repeat business.
The successful candidate will be resilient and determined. You will have a passion for excellent customer service, strong communication skills (both written and verbal) and the ability to build effective relationships with internal and external stakeholders. In addition, you will need to demonstrate problem solving capabilities as well as the ability to effectively manage workloads with competing demands.
What we Offer
In return for your experience and can-do approach you will be recognised with an attractive remuneration package.
Driven by honest values and an amazing culture, we’re out to unleash the potential of every team member. Enjoy going to work each day experiencing Australia’s premier ice sports and entertainment venue incorporating two Olympic-sized ice skating rinks. The Functions & Events Manager will become part of a high performing team responsible for some of Australia’s most elite ice sporting events!
This is a role that provides excellent professional development and ongoing training with a growing organisation.